All Posts By DirectExpressSupport

How to use Direct Express with Zelle

Zelle allows you to send and receive money from friends and family from your mobile phone or desktop. Although Comerica Bank used by Direct Express is part of the Zelle network, to use this service you would need to have a Comerica banking account. Otherwise, you won’t be able to use your Direct Express card…
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What is Direct Express’s email address?

Direct Express doesn’t provide an email address for customers. The only way you can contact them is by phone. If you have any questions about your Direct Express card, you can call customer service toll-free at one of the following numbers: Customer service: (888) 741-1115 Hearing-impaired: (866) 569-0447 From outside the United States: 1 (765)…
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How to change your address with Direct Express

If you change your address, you should call the Direct Express toll-free customer service number indicated on the back of your card.  Direct Express does not provide this information to federal agencies, therefore, you will have to notify the federal paying agency separately about your new address.
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Direct Express Authentication Email

Payer authentication is a fraud-prevention measure that allows a merchant to verify that the cardholder authorizes the transaction.  MasterCard uses a 3D secure authentication system. This means that when you pay bills online or make Internet purchases with your Direct Express card, you may receive an email requesting payer authentication. All you need to do…
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Direct Express Activation ID

There is no activation ID for a Direct Express card.  To activate your Direct Express card, you have two options:  You can call the Customer Service Department at (888) 741-1115. Activation requires that you enter the card number printed on the front of your card, your date of birth, as well as the last four…
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Is there a Direct Express account/routing number?

No. Direct Express doesn’t make account numbers and routing numbers for their cards publicly available.
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How To Enroll In The Direct Express Program

What is the Direct Express Program?  The Direct Express MasterCard is a prepaid debit card where you can receive your federal benefits electronically. The Direct Express program makes it easier and safer to receive federal benefits. With the Direct Express card, your federal benefit payment is automatically deposited into your card account each month on…
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Getting Your Stimulus Check on Direct Express Card

What is a stimulus check? A stimulus check is the spending money provided to taxpayers with the intention to boost consumption and stimulate the economy. Stimulus check payments are non-taxable and they don’t count against your government benefits. How much will I receive? Eligible taxpayers will receive a stimulus check of up to $1,200 for…
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How to File a Dispute With Direct Express

The most common reasons for Direct Express disputes A dispute occurs when a customer questions the validity of a transaction that was registered to the account.  The most common reasons for Direct Express disputes are: unauthorized charges fraudulent charges unrecognized charges where the cardholder has no recollection of the charge  administrative errors such as incorrect…
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Direct Express Deposit Calendar for 2020

The Social Security Administration manages two different benefit programs: the Social Security Disability Insurance (SSDI) program and the Supplemental Security Income (SSI) program. Your payment schedule depends on the type of benefits you are receiving.  Supplemental Security Income (SSI) payment schedule SSI is intended to help low-income disabled individuals with very few assets and qualifying…
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