All Posts By DirectExpressSupport

How To Enroll In The Direct Express Program

What is the Direct Express Program?  The Direct Express MasterCard is a prepaid debit card where you can receive your federal benefits electronically. The Direct Express program makes it easier and safer to receive federal benefits. With the Direct Express card, your federal benefit payment is automatically deposited into your card account each month on…
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Getting Your Stimulus Check on Direct Express Card

What is a stimulus check? A stimulus check is the spending money provided to taxpayers with the intention to boost consumption and stimulate the economy. Stimulus check payments are non-taxable and they don’t count against your government benefits. How much will I receive? Eligible taxpayers will receive a stimulus check of up to $1,200 for…
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How to File a Dispute With Direct Express

The most common reasons for Direct Express disputes A dispute occurs when a customer questions the validity of a transaction that was registered to the account.  The most common reasons for Direct Express disputes are: unauthorized charges fraudulent charges unrecognized charges where the cardholder has no recollection of the charge  administrative errors such as incorrect…
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Direct Express Deposit Calendar for 2020

The Social Security Administration manages two different benefit programs: the Social Security Disability Insurance (SSDI) program and the Supplemental Security Income (SSI) program. Your payment schedule depends on the type of benefits you are receiving.  Supplemental Security Income (SSI) payment schedule SSI is intended to help low-income disabled individuals with very few assets and qualifying…
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Direct Express Live Chat

What is live chat?  Live chat allows customers to interact with customer service representatives in real time in a chat box within a browser. Live chat is a great option for reaching customer service support quickly and having your questions answered without having to make a phone call. Does Direct Express have the live chat…
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How to Check My Direct Express Card Balance

There are several ways to check your Direct Express card balance: Over the phone You can get balance information for your card at no cost by calling the Direct Express customer service number listed on the back of your card. The customer service is available 24 hours a day, 7 days a week in English…
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Transferring Money From My Direct Express Card

Can I transfer money from my Direct Express card? You can transfer money from your Direct Express card to personal U.S. checking or savings bank accounts. Overseas transfers are not allowed.  Also, transferring money from your Direct Express card to another card is not possible.  How do I transfer money to another account?  To make…
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How to Get Refunds On A Direct Express Card

How do I get a refund on my Direct Express card? To get a refund for a purchase with your Direct Express card, you need to bring back the item you bought along with the receipt to the retailer. The merchant will issue a refund to your Direct Express card that was used in the…
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My Direct Express Card Has Expired – What Do I Do?

What is the expiration date of my Direct Express card? Like all debit cards, your Direct Express card has an expiration date. The card needs to be renewed every few years for fraud prevention. Your card’s expiration date is marked on the front of the card in the following format: mm/yy. For example, 04/21 means…
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What to Do When Your Direct Express Card Is Lost?

How do I get a new Direct Express card?  If you lose your card, Direct Express will replace it upon request. You can call the Direct Express customer service toll-free at one of the following numbers: Customer Service: (888) 741-1115 Hearing-impaired: (866) 569-0447 International: 1 (765) 778-6290 (collect) A customer service representative will ask you…
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