How to Add Money To a Direct Express Card

Can I add money to my Direct Express card? The Direct Express card is a solution that the U.S. Treasury Department set up as an alternative to paper checks for federal benefits recipients. Your federal paying agency automatically deposits money to your Direct Express card account on the payment day each month.  This is the…
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Direct Express Login Help

How do I log into my Direct Express account?  You can log into your Direct Express account either by visiting the Direct Express website or through the Direct Express mobile app. If this is your first time logging into your Direct Express account online: Go to the Direct Express website. Select your card number and…
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Direct Express Scams to Watch Out For

What Direct Express scams should I watch out for? The Direct Express MasterCard is a debit card. Every time you use it, the money is immediately taken from your funds. While a debit card guarantees immediate payment, this type of card is very attractive to thieves. If they get hold of your card, they can…
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How to Activate My Direct Express Card

How do I order a Direct Express card?  If you are receiving federal benefit payments such as Social Security or Supplemental Security Income (SSI) and want to order a Direct Express card, all you need to do is call the Direct Express card customer service toll-free at (800) 333-1795. Direct Express will notify your federal…
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What Bank Does Direct Express Use?

What bank issues Direct Express cards?  Direct Express cards are issued by Comerica Bank. Comerica is the largest commercial bank in the United States and one of the largest banks in the country.  Comerica has its headquarters in Dallas, Texas. It has several other locations in Arizona, California, Florida, and Michigan, with a part of…
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How Direct Express Cash Advance Works

What is a cash advance?  A cash advance allows you to withdraw cash from an ATM or over the counter at a bank after you have reached your ATM withdrawal limit.  This limit is typically $500 per day. If you need more money, a cash advance is an easy solution. Cash advances are usually associated…
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What to Do When There Are No Pending Deposits on My Direct Express Card?

What is a pending deposit?  A pending deposit is the money that has been deposited on your Direct Express card, but that you are not yet authorized to use.  A pending deposit is still processing. The bank is verifying the funds and they will be available to you soon. You can usually check pending deposits…
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Direct Express PayPerks Program

What is the Direct Express PayPerks program? PayPerks is the Direct Express MasterCard education and rewards program. PayPerks is a privately held company with headquarters in New York City.  PayPerks was launched by the Direct Express card issuer Comerica Bank, MasterCard, and the U.S. Treasury Department in 2010.  The purpose of the program was to…
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How To Fix a Direct Express Card Not Working

At some point, you may experience that your Direct Express card stops working. Here are the main reasons why this happens and how to easily fix the problem. You haven’t activated your Direct Express card  You must activate your Direct Express card before you start using it, otherwise, your payments and withdrawals will be declined. …
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Direct Express Investigation

Although the Direct Express card is advertised as an easy, convenient, and secure way to get your federal benefits, the company has seen a growing number of fraud cases in the last couple of years. The company has received plenty of scrutiny and many customers believe that the cards are not safe to use. Why…
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