Direct Express Live Chat

What is live chat?  Live chat allows customers to interact with customer service representatives in real time in a chat box within a browser. Live chat is a great option for reaching customer service support quickly and having your questions answered without having to make a phone call. Does Direct Express have the live chat…
Read More

How to Check My Direct Express Card Balance

There are several ways to check your Direct Express card balance: Over the phone You can get balance information for your card at no cost by calling the Direct Express customer service number listed on the back of your card. The customer service is available 24 hours a day, 7 days a week in English…
Read More

Transferring Money From My Direct Express Card

Can I transfer money from my Direct Express card? You can transfer money from your Direct Express card to personal U.S. checking or savings bank accounts. Overseas transfers are not allowed.  Also, transferring money from your Direct Express card to another card is not possible.  How do I transfer money to another account?  To make…
Read More

How to Get Refunds On A Direct Express Card

How do I get a refund on my Direct Express card? To get a refund for a purchase with your Direct Express card, you need to bring back the item you bought along with the receipt to the retailer. The merchant will issue a refund to your Direct Express card that was used in the…
Read More

My Direct Express Card Has Expired – What Do I Do?

What is the expiration date of my Direct Express card? Like all debit cards, your Direct Express card has an expiration date. The card needs to be renewed every few years for fraud prevention. Your card’s expiration date is marked on the front of the card in the following format: mm/yy. For example, 04/21 means…
Read More

What to Do When Your Direct Express Card Is Lost?

How do I get a new Direct Express card?  If you lose your card, Direct Express will replace it upon request. You can call the Direct Express customer service toll-free at one of the following numbers: Customer Service: (888) 741-1115 Hearing-impaired: (866) 569-0447 International: 1 (765) 778-6290 (collect) A customer service representative will ask you…
Read More

How to Add Money To a Direct Express Card

Can I add money to my Direct Express card? The Direct Express card is a solution that the U.S. Treasury Department set up as an alternative to paper checks for federal benefits recipients. Your federal paying agency automatically deposits money to your Direct Express card account on the payment day each month.  This is the…
Read More

Direct Express Login Help

How do I log into my Direct Express account?  You can log into your Direct Express account either by visiting the Direct Express website or through the Direct Express mobile app. If this is your first time logging into your Direct Express account online: Go to the Direct Express website. Select your card number and…
Read More

Direct Express Scams to Watch Out For

What Direct Express scams should I watch out for? The Direct Express MasterCard is a debit card. Every time you use it, the money is immediately taken from your funds. While a debit card guarantees immediate payment, this type of card is very attractive to thieves. If they get hold of your card, they can…
Read More

How to Activate My Direct Express Card

How do I order a Direct Express card?  If you are receiving federal benefit payments such as Social Security or Supplemental Security Income (SSI) and want to order a Direct Express card, all you need to do is call the Direct Express card customer service toll-free at (800) 333-1795. Direct Express will notify your federal…
Read More