Direct Express Live Chat

What is live chat?  Click the link here to learn more about the potentially FREE benefits that the government may provide people who are disabled or retired on a fixed income! Live chat allows customers to interact with customer service representatives in real time in a chat box within a browser. Live chat is a…
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How to Check My Direct Express Card Balance

There are several ways to check your Direct Express card balance: Click the link here to learn more about the potentially FREE benefits that the government may provide people who are disabled or retired on a fixed income! Over the phone You can get balance information for your card at no cost by calling the…
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Transferring Money From My Direct Express Card

Can I transfer money from my Direct Express card? Click the link here to learn more about the potentially FREE benefits that the government may provide people who are disabled or retired on a fixed income! You can transfer money from your Direct Express card to personal U.S. checking or savings bank accounts. Overseas transfers…
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How to Get Refunds On A Direct Express Card

How do I get a refund on my Direct Express card? Click the link here to learn more about the potentially FREE benefits that the government may provide people who are disabled or retired on a fixed income! To get a refund for a purchase with your Direct Express card, you need to bring back…
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My Direct Express Card Has Expired – What Do I Do?

What is the expiration date of my Direct Express card? Click the link here to learn more about the potentially FREE benefits that the government may provide people who are disabled or retired on a fixed income! Like all debit cards, your Direct Express card has an expiration date. The card needs to be renewed…
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What to Do When Your Direct Express Card Is Lost?

How do I get a new Direct Express card?  If you lose your card, Direct Express will replace it upon request. You can call the Direct Express customer service toll-free at one of the following numbers: Customer Service: (888) 741-1115 Hearing-impaired: (866) 569-0447 International: 1 (765) 778-6290 (collect) A customer service representative will ask you…
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How to Add Money To a Direct Express Card

Can I add money to my Direct Express card? Click the link here to learn more about the potentially FREE benefits that the government may provide people who are disabled or retired on a fixed income! The Direct Express card is a solution that the U.S. Treasury Department set up as an alternative to paper…
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Direct Express Login Help

How do I log into my Direct Express account?  You can log into your Direct Express account either by visiting the Direct Express website or through the Direct Express mobile app. Click the link here to learn more about the potentially FREE benefits that the government may provide people who are disabled or retired on…
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Direct Express Scams to Watch Out For

What Direct Express scams should I watch out for? Click the link here to learn more about the potentially FREE benefits that the government may provide people who are disabled or retired on a fixed income! The Direct Express MasterCard is a debit card. Every time you use it, the money is immediately taken from…
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How to Activate My Direct Express Card

How do I order a Direct Express card?  If you are receiving federal benefit payments such as Social Security or Supplemental Security Income (SSI) and want to order a Direct Express card, all you need to do is call the Direct Express card customer service toll-free at (800) 333-1795. Direct Express will notify your federal…
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