How do I get a refund on my Direct Express card?
To get a refund for a purchase with your Direct Express card, you need to bring back the item you bought along with the receipt to the retailer. The merchant will issue a refund to your Direct Express card that was used in the transaction.
How long does it take to get a refund processed?
Your Direct Express card is a debit card which means that the money is transferred out of your account to the retailer as soon as you make a purchase. Since your money is no longer there, it’s not possible to get an immediate refund.
The refund can take up to 10 working days to process and appear on your account balance.
Why is there a hold up on a refund?
Hold times vary and will depend on the combination of your card type, whether you used PIN or signature, the retailer, type of transaction, and even the day of the week.
How can I make the refund process go faster?
Normally, merchants will refund your purchases via the same payment method you used. But if you want to make the refund process go faster, an alternative is to ask the retailer if they can give you store credit, cash, or product exchanges instead of refunding money to your card.