Direct Express doesn’t provide an email address for customers. The only way you can contact them is by phone.
If you have any questions about your Direct Express card, you can call customer service toll-free at one of the following numbers:
Customer service: (888) 741-1115
Hearing-impaired: (866) 569-0447
From outside the United States: 1 (765) 778-6290 (collect).
If you already have a Direct Express card, you can call the Direct Express card toll-free customer service department number indicated on the back of your card.