What is live chat?
Live chat allows customers to interact with customer service representatives in real time in a chat box within a browser. Live chat is a great option for reaching customer service support quickly and having your questions answered without having to make a phone call.
Does Direct Express have the live chat option?
Currently, Direct Express doesn’t offer the possibility of live chat to its customers.
What should I do if I need to talk to a live customer service representative?
You can call customer service toll-free 24 hours a day, 7 days a week at one of the following toll-free numbers:
- Customer Service: (888) 741-1115
- Hearing-impaired: (866) 569-0447
- International: 1 (765) 778-6290 (collect)
If you would like to speak to a live person, choose option number 3.